Order & Delivery

What are available modes of payment?


We accept Visa, Mastercard, PayPal, Apple Pay, American Express. If you would like to pay via PayNow/PayLah, kindly reach out to us via Instagram DM :)




I have a question about my order - how do I email you?


You can contact us via email at contactus.atteaco@gmail.com. If you are writing to us about an order you have already placed, please include your order number if possible.




Shipping & Handling


Please allow up to three business days for your order to be processed. To estimate delivery time, please take into account the processing time in addition to the time indicated by your selected shipping method at checkout. Orders are processed Monday through Friday, excluding holidays. The shipping courier chosen at the time of checkout is responsible for the delivery of your package. We have teamed up with Route to make dealing with lost, stolen, or damaged packages a lot easier for our customers.




I placed my order but entered the incorrect shipping address, how can I change it?


No problem, as long as your order hasn’t shipped yet, you can reach out to contactus.atteaco@gmail.com to have it changed.




Do I have to pay a customs fee for international shipments?


Duties, taxes, and any import fees for all International orders are not prepaid by at tea co. Customers will be liable for all import duties and taxes levied by the country your order has been shipped to. These will be due at the time of delivery. at tea co is not liable for these charges and these charges will not be reimbursed or refunded by at tea co. If you are unsure of the charges that apply, please contact your local customs office for more information.





Products

What ingredients do you use in your products?


We use natural botanical ingredients in our products, with no added sugar, artificial sweeteners or flavourings.




I would like to make a bulk order - how do I proceed?


Hi there, thanks for your interest! Please reach out to us here, on Instagram DM or email us so that we may work out a desired quantity for you.




'Herbal' tea vs 'normal' tea - How do they differ?


Herbal tea are beverages made from herbs, fruits, seeds, or roots steeped in hot water. 'Normal' tea (green, black, white, oolong & pu-erh tea) are derived from the Camellia sinensis plant. The main difference being ‘normal’ tea contains caffeine & theanine which heighten mental alertness.




How do I prepare my loose-leaf blend?


Fine mesh strainers, tea ball infusers, tea bag sachets, tea pots or even a French Press - the possibilities are endless to brew your tea! Steep, strain, blow and drink!




How much tea ingredients should I use?


The great thing about loose-leaves is that you have the flexibility to choose the strength you'd like your tea to be each time. A good ratio to start with: 1-2 tsp of ingredients to 200-250 ml of hot water, then tweak it to your taste in future brews.





Exchange & Refund Policy

Exchange & Refund Policy


Due to the nature of our products, we do not provide refunds or exchanges. For any issues pertaining to your order, reach out to contactus.atteaco@gmail.com so we can assist you.





FREQUENTLY ASKED QUESTIONS