SHIPPING & RETURNS
Shipping Policy

Each order (excluding custom blends) may take us 2-3 business days to process and prepare for delivery, and you will be notified via email once your order has been dispatched. Custom blends require up to 5 business days to prepare.

Domestic orders: Free normal delivery for orders over S$30

 

Orders under S$40:

  • Courier (1-3 business days): $3.50

  • Normal delivery (3-5 business days) (not tracked): $2

Once dispatched, your order should reach you in 1-3 business days (courier) or 3-4 business days (normal delivery).

*PROMOTIONAL OFFERS FOR DELIVERY

Seasonal self-pickup or express delivery options may be made available (1-2 days). Details and charges will be displayed at checkout.  

International orders: ​

Delivery charges vary depending on overall weight and destination country. Charges will be calculated upon checkout.

Customs & Import Charge: Import duties are charged once the package reaches your destination country. These charges must be paid by the recipient of the package. International customers are responsible for any additional costs imposed by the local government upon delivery to the destination country.

Return & Exchange Policy

Due to the nature of our products, we do not offer returns nor exchanges. If you experience a problem with your received product(s), please send us an email at contact.atteaco@gmail.com within 7 days upon receiving your product(s).  

at tea co is not liable for damaged or missing goods delivered via 'Normal Delivery'.